🔒 Data Protection  ·  Your Privacy Rights

Privacy Policy

i4malaysia is committed to protecting the personal data of every Malaysian player. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold under our data protection framework.

Last Updated: 1 January 2026

How We Protect Your Data

These six principles summarise our approach to data privacy at i4malaysia. Full details follow in the policy sections below.

Encrypted Storage

All personal data is stored on encrypted servers using industry-standard AES-256 encryption. Data at rest and in transit is protected from unauthorised access at all times.

Minimal Data Collection

i4malaysia collects only the personal data that is strictly necessary to operate your account, process transactions, and comply with applicable legal obligations. We do not collect data "just in case".

No Sale of Personal Data

We never sell, rent, or commercially transfer your personal data to third parties. Data is shared only with service providers who are contractually bound to protect it, and only for the purposes described in this policy.

Your Rights, Always

You have the right to access, correct, port, and request deletion of your personal data at any time, subject to applicable legal retention obligations. Submit requests via our support email.

No Unsolicited Marketing

We will not send you promotional emails or messages unless you have explicitly opted in. You may unsubscribe from marketing communications at any time through your account settings or by contacting support.

Defined Retention Periods

Personal data is not kept longer than necessary. Retention periods are defined based on the category of data and applicable legal requirements, including anti-money laundering record-keeping obligations.

Section 1

Introduction

This Privacy Policy ("Policy") describes how i4malaysia ("we", "us", "our"), the operator of the online gaming and sports betting platform accessible at https://i4malaysia.cam, collects, uses, stores, discloses, and protects the personal data of its users ("Player", "User", "you") in connection with your use of the Platform and its services.

i4malaysia is committed to handling personal data responsibly and in compliance with applicable data protection principles. This Policy applies to all personal data collected through your registration, account activity, payment transactions, communications with our support team, and your interaction with our website including cookies and tracking technologies.

By registering an account with i4malaysia or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

Last Updated: This Policy was last revised on 1 January 2026. We recommend reviewing this page periodically. Where changes are material, we will notify you by email or through a prominent notice on the Platform.

Section 2

Definitions

For the purposes of this Policy, the following terms shall have the meanings set out below:

  • "Personal Data" — Any information relating to an identified or identifiable natural person, including name, email address, phone number, identification document details, financial transaction data, and IP address.
  • "Processing" — Any operation performed on personal data, including collection, storage, use, disclosure, transfer, or deletion.
  • "Data Controller" — The entity that determines the purposes and means of processing personal data. For this Policy, the Data Controller is i4malaysia.
  • "Data Processor" — A third party that processes personal data on behalf of the Data Controller, pursuant to a written agreement and under the Data Controller's instructions.
  • "Cookies" — Small text files placed on your device by the Platform to store session information, preferences, and usage analytics.
  • "KYC Data" — Identity and address verification documents submitted by a Player in compliance with Know Your Customer requirements, including copies of MyKad, Passport, Driver's Licence, and proof of address.
  • "Financial Data" — Transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g., bank account details, e-wallet IDs), and cryptocurrency wallet addresses.

Section 3

Data Controller

i4malaysia is the Data Controller in respect of all personal data collected from Users of the Platform. As Data Controller, i4malaysia is responsible for determining how and why your personal data is processed, and for ensuring that processing activities comply with applicable data protection obligations.

Enquiries regarding data privacy, requests to exercise your data subject rights, and complaints relating to personal data processing may be directed to our support team at:
[email protected]

Section 4

Categories of Personal Data We Collect

i4malaysia collects the following categories of personal data from Players and website visitors:

Category Examples Purpose
Identity Data Full legal name, date of birth, nationality, gender Account registration, KYC verification, age compliance
Contact Data Email address, phone number, residential address Account communication, support, withdrawal verification
KYC Documents MyKad, Passport, Driver's Licence, utility bills, selfies with ID Identity verification, AML/CFT compliance
Financial Data Bank account details, e-wallet IDs, transaction history, crypto wallet addresses Payment processing, fraud prevention, AML compliance
Gaming Data Bet history, game preferences, session duration, wager amounts, win/loss records Account management, responsible gambling monitoring, dispute resolution
Technical Data IP address, browser type, device type, operating system, session logs Security monitoring, fraud detection, platform optimisation
Marketing Preferences Communication opt-in/opt-out status, promotional email preferences Sending relevant offers only to Players who have opted in

Section 5

How We Collect Personal Data

i4malaysia collects personal data through the following means:

  • Direct Submission: Information you provide when registering an account, completing your profile, submitting KYC documents, making a deposit or withdrawal, or contacting our support team.
  • Automated Technologies: Data collected automatically when you access the Platform, including IP address, browser and device information, session duration, pages visited, and clickstream data, through cookies, log files, and similar tracking technologies.
  • Payment Processors: Transaction confirmation data received from Malaysian payment providers including DuitNow, FPX, Maybank, CIMB, Public Bank, Touch 'n Go eWallet, Boost, and GrabPay, as well as cryptocurrency transaction processors for BTC, ETH, and USDT deposits.
  • Third-Party Verification Services: Identity verification and fraud screening data from third-party KYC service providers engaged by i4malaysia to assist with compliance obligations.
  • Correspondence: Records of communications between you and i4malaysia via email, live chat, or support tickets.

Section 6

Legal Basis for Processing

i4malaysia processes personal data on the following legal bases:

  • Contractual Necessity: Processing that is necessary to perform our obligations under the Player Agreement, including account management, payment processing, and game provision.
  • Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, counter-financing of terrorism (CFT) requirements, and Know Your Customer (KYC) obligations.
  • Legitimate Interests: Processing for purposes of fraud prevention, platform security, abuse detection, and improving our services, where such interests are not overridden by your rights and freedoms.
  • Consent: Where we rely on your consent — for example, for optional marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Section 7

How We Use Your Personal Data

i4malaysia uses your personal data for the following purposes:

  • Creating, managing, and maintaining your player account.
  • Processing deposits and withdrawals through your chosen Malaysian payment channels.
  • Conducting identity verification (KYC) to satisfy our legal obligations and protect against fraud.
  • Monitoring gaming activity to detect potential signs of problem gambling and to apply responsible gambling tools where appropriate.
  • Investigating and resolving disputes, complaints, and technical errors.
  • Complying with anti-money laundering, counter-terrorism financing, and other applicable legal and regulatory requirements.
  • Sending transactional communications — account confirmations, deposit/withdrawal notifications, security alerts, and policy updates — to your registered contact details.
  • Sending promotional and marketing communications only where you have provided explicit consent to receive them.
  • Analysing aggregated, anonymised usage data to improve platform performance and user experience.
  • Enforcing our Terms & Conditions and protecting the rights, safety, and interests of i4malaysia, its employees, and other Players.

Section 8

Data Sharing & Disclosure

i4malaysia does not sell, rent, or commercially disclose your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

  • Payment Service Providers: Malaysian payment processors and financial institutions (including DuitNow operators, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go, Boost, GrabPay) necessary to process your transactions.
  • KYC & Fraud Prevention Services: Third-party identity verification and fraud screening providers engaged under strict data processing agreements to assist with our compliance obligations.
  • Technology & Infrastructure Providers: Hosting, cloud storage, and software service providers who process data on our behalf as Data Processors and are contractually bound to maintain equivalent data protection standards.
  • Legal & Regulatory Authorities: Competent authorities, law enforcement agencies, courts, or regulators where we are required by law to disclose personal data, or where disclosure is necessary to protect against fraud, money laundering, or other illegal activities.
  • Professional Advisers: Legal counsel, accountants, and auditors engaged by i4malaysia, subject to professional confidentiality obligations.

No Unauthorised Transfers: i4malaysia will never transfer your personal data to third parties for advertising, profiling, or commercial purposes without your explicit and informed consent. Any third-party Data Processor engaged by i4malaysia is subject to a written agreement requiring compliance with equivalent data protection standards.

Section 9

Cookies & Tracking Technologies

i4malaysia uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit our website. They enable functions such as keeping you logged in, remembering your language and preferences, and providing aggregated usage analytics.

We use the following categories of cookies:

  • Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled without impairing core functionality such as login sessions and security features.
  • Functional Cookies: Remember your preferences (language, display settings) to personalise your experience. Disabling these may reduce platform usability.
  • Analytics Cookies: Collect aggregated, anonymised data about how Players use the Platform (pages visited, time on site, navigation paths) to help us improve performance. No personal identity is revealed in analytics reports.
  • Security Cookies: Used to detect and prevent fraudulent activity, bot access, and account compromise attempts.

You may control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies may prevent you from accessing certain areas of the Platform. i4malaysia does not use third-party advertising cookies or behavioural targeting cookies.

Section 10

Data Retention

i4malaysia retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfaction of any legal, regulatory, accounting, or reporting requirements.

Retention periods for key data categories are as follows:

  • Account and Identity Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with applicable AML and financial record-keeping obligations.
  • KYC Documents: Retained for a minimum of five (5) years from the date of verification, as required by applicable financial crime prevention regulations.
  • Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
  • Gaming History: Retained for the duration of your active account plus a minimum of three (3) years, for dispute resolution and regulatory audit purposes.
  • Support Communications: Retained for a minimum of two (2) years from the date of each communication.
  • Marketing Preferences & Opt-In Records: Retained until you withdraw consent or request deletion, subject to legal retention requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

Section 11

Data Security

i4malaysia implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include, but are not limited to:

  • AES-256 encryption for data at rest and TLS 1.3 encryption for all data transmitted between your device and the Platform.
  • Two-factor authentication (2FA) available to all registered Players and enforced for administrative platform access.
  • Role-based access controls limiting employee access to personal data strictly to those with a legitimate need to process it.
  • Regular third-party penetration testing and security audits of platform infrastructure and applications.
  • Automated monitoring systems for detecting anomalous account activity, login attempts, and fraud indicators.
  • Incident response procedures for identifying, containing, and reporting data security incidents in accordance with applicable obligations.

Your Role in Security: While we maintain robust security infrastructure, the security of your account also depends on the strength and confidentiality of your login credentials. Never share your password with anyone — including i4malaysia staff, who will never ask for your password through any channel.

Section 12

Your Data Subject Rights

You hold a number of rights in relation to your personal data processed by i4malaysia. These rights are available to all registered Players and may be exercised by contacting our support team. We will respond to all valid requests within 30 days of receipt.

Right of Access

You may request a copy of all personal data we hold about you, along with information about how it is being processed.

Right to Rectification

You may request correction of any inaccurate or incomplete personal data we hold about you. Certain corrections may require supporting documentation.

Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.

Right to Restrict Processing

You may request that we restrict the processing of your personal data in certain circumstances, such as while the accuracy of the data is being verified.

Right to Data Portability

Where processing is based on consent or contract, you may request a structured, machine-readable copy of the personal data you provided to us.

Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without penalty. Withdrawal does not affect prior lawful processing.

To exercise any of the above rights, please contact us at [email protected] with your account email address and the nature of your request. We may require identity verification before processing your request.

Section 13

Children's Privacy

i4malaysia is strictly an adult-only platform. The minimum age requirement to register an account and use any service on the Platform is 21 years of age. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that a registered account belongs to a person under 21, the account will be closed immediately, all funds will be forfeited, and any personal data collected will be deleted in accordance with our data retention procedures. If you have reason to believe that a minor has registered an account on i4malaysia, please contact our support team immediately.

Age Enforcement: i4malaysia applies KYC verification to confirm the age of all players. Any attempt to register using falsified age or identity information constitutes a material breach of our Terms & Conditions and may be referred to relevant authorities.

Section 14

Updates to This Privacy Policy

i4malaysia reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our operational structure. The date of the most recent revision is always displayed at the top of this page.

Where changes to this Policy are material — such as changes that affect your rights, the categories of data we collect, or the purposes for which we process it — we will provide advance notice of at least 14 days via your registered email address or through a prominent notice displayed on the Platform.

Your continued use of i4malaysia following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you must cease use of the Platform and may contact us to request account closure.

Section 15

Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by i4malaysia, please contact us using the details below. We will acknowledge all privacy-related enquiries within 5 business days and endeavour to provide a substantive response within 30 days.

Privacy & Data Enquiries:
[email protected]
Available 24 hours a day, 7 days a week. Please include your registered account email and the subject "Privacy Request" in your message to ensure prompt routing to our data team.

For general platform queries, technical support, or account assistance, our 24/7 live chat service is available directly through the Platform at https://i4malaysia.cam.

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